At PetsGuides, we want you to shop with confidence. Please read our policy below:
Returns & Exchanges
We only accept returns or replacements if the product arrives:
- Damaged
- Defective (not working properly)
If your item meets these conditions, please contact us within 48 hours of delivery.
To process your request, you must provide:
- Clear photos
- A short video showing the issue
This helps us verify the problem quickly and assist you faster.
Replacement or Refund
Once your request is reviewed:
- If the product is confirmed damaged/defective, we will first send a replacement item at no extra cost.
- If the item is out of stock, we will issue a full refund.
Order Cancellation
Orders cannot be canceled once they have been placed and processed.
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Incorrect orders placed by the customer
- Normal wear and tear
Contact Us
If you have any issues with your order, please contact us via:
Our support team will respond as quickly as possible.
